Perfect Origins wants you to be completely and perfectly satisfied, and that is why we offer a 180-day money back guarantee from the date you ordered your product(s). We'd love to know why you didn't like it, but only if you are willing to tell us. Otherwise, it's 100% satisfaction guaranteed return.
We just ask you to return the unused portion of the product or the empty bottle.
***For Monthly Subscribers Only-We offer our money back guarantee on your most recent Auto-Order for a single 30 day supply excluding Shipping & Handling.
Note: We increased our guarantee from 60 days to 180 days starting on Sep 1, 2022. Only orders created after Sep 1, 2022 will be eligible for the 180 days guarantee.
Here's how it works:
- Contact our customer service team by emailing at firstname.lastname@example.org or calling 1-800-815-6073 ext. 2, Monday- Friday, 9am – 3pm ET. We will provide you with a RMA number (Return Merchandise Authorization number), and we will also provide you the return address to ship the product back to us. We really make it simple and as easy as possible.
- Return the empty and unused portion of your product, the original invoice that came with your product (if you don't have that please indicate the date you purchased your product so we can attempt to look it up) and your RMA#.
- It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. If a package is marked returned refused or undeliverable, we will happily refund the cost of your order minus the shipping fees related to the refusal of the package. Note: We must receive the bottle(s) within 180 days from the date you originally purchased the item, for the refund to be valid.
- The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.
- Last but not least, empty product containers can only be returned if adequate time has passed that would allow a single customer to consume the product as directed. We want to be fair with you and hope you will be fair with us too.
Returning the product without complying with the Company Refund Policy will result in loss of refund.
It usually takes a week to process your package and could take up to another 10-14 business days (excluding holidays and weekends) for your refund to be processed. Please allow an additional 3-5 business days for a bank (debit card) or credit card company to refund to your card or bank account (debit card).